Refund Policy
Last updated: October 21, 2026
Purchases stay closed until billing is explicitly enabled. A closed checkout does not create an order and does not charge a card.
Retries are not a second charge
If the first provider confirms a failure, the server may submit the same order once to the fallback model. That second attempt is part of the same order. It is not a second purchase. A timed-out request is checked before anything is submitted again.
Refunds
This site does not issue an automatic refund. If a paid job fails after the fallback attempt, email hello@christmasaivideo.com with the Stripe receipt and we will review that charge. A preview that never charged has nothing to refund.
What is not a refund reason
A finished clip that looks different from the room is a quality question, not an automatic second video. Purchases that are not open never charge.